Returns & Refunds
We stand behind the quality of every container we sell. If something isn't right, we'll make it right.
Eligible for Return
- • Standard containers returned within 14 days
- • Container does not match agreed specification
- • Structural damage present on delivery
- • Not wind and water-tight as certified
Not Eligible for Return
- • Custom-modified containers
- • Containers damaged after delivery
- • Returns requested after 14 days
- • Change of mind after dispatch
Return Policy
Standard (unmodified) containers may be returned within 14 calendar days of delivery if they do not match the agreed specification or have a defect that was not disclosed at the time of sale. Returns must be initiated by contacting our support team within this window.
Approved returns are subject to a restocking fee of 10% of the purchase price, plus the cost of return transport. The container must be in the same condition as delivered — unmodified and undamaged by the buyer.
How to Initiate a Return
- 1
Contact our team within 14 days of delivery via the contact form or by email at sales@boxoracontainers.com
- 2
Describe the issue and attach photos or video evidence of the defect or specification mismatch.
- 3
Our team will review your claim within 2 business days and confirm eligibility.
- 4
If approved, we will schedule return transport. Do not arrange transport yourself without our written approval.
- 5
Once the container is received and inspected at our depot, your refund will be processed within 5–10 business days.
Refund Timelines
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5–10 business days after approval |
| ACH / Bank Transfer | 3–7 business days after approval |
| Wire Transfer | 2–5 business days after approval |
Damaged Delivery
If your container arrives with visible damage, note it on the delivery receipt before the driver leaves and photograph all damage immediately. Damage claims not noted at delivery are significantly harder to resolve.
Contact us within 48 hours of delivery with your photos and a copy of the signed delivery receipt. We will arrange repair, replacement, or a full refund at no additional cost to you for damage that occurred in transit.
Custom & Modified Containers
Containers with custom modifications (doors, windows, electrical, paint, insulation, etc.) are built to your specification and are non-returnable except in the case of workmanship defects covered by our 6-month warranty. Warranty claims are resolved by repair or replacement at our discretion.